For Residential DSL, please visit our Residential DSL Page.

DSL Business Service
Business users should be aware however that there are great differences between DSL service and Point to Point dedicated lines (T1, Frame Relay, etc).

Most significant are covered by the terms SLA and MTTR:

• SLA (Service Level Agreement) - This is your guarantee of service quality. Typical measures are latency, or response time (measured in ping delay) and packet delivery. Latency on IP traffic causes delays in delivery or retransmission of segments of data, and may vary throughout the day. On the Qwest Network there are no guarantees on latency, and performance will vary greatly throughout the day.
• MTTR (Mean Time to Repair) - This is the biggest challenge to DSL, MTTR requirements. Qwest has a target goal of (and typically meets) a maximum restoration time of 4 hours for a point to point dedicated line failure. DSL service (regardless of provider) has an MTTR of 24 hours. Outages on individual lines are treated with the same level of urgency as a phone line outage.

Another significant difference are differences in upstream/downstream bandwidth. ADSL is Asnchronous, so that the download speed is great, while the upload speed can be a fraction of the download speed. Point to point circuits are Synchronous, ie: speed is the same both directions.

Still, we've done our best to ensure your connection with us through Qwest is the best you can get in the state. Our connection to Qwest is via a dedicated DS3, transported to us from Qwest via our own SONET OC3. That in turn connects to two diverse upstream providers using BGP routing protocol. We never oversell or oversubscribe our connections or bandwidth.

ADSL Business Service Pricing

ADSL Business Service (Qwest DSL Line Service)	CSD Cost	Qwest Line Cost	Total Monthly Cost	Description
256 Kbps (Qwest - Pro Deluxe)	$175.00	$55.00	$230.00	Always on email and web browsing for small business or residential use.
512 Kbps (Qwest - Pro 640)	$295.00	$66.00	$361.00	Remote LAN access Always on email and web browsing High bandwidth e-commerce and video-conferencing applications
768 kbps (Qwest - DSL Pro 1Mbps)	$395.00	$88.00	$483.00	Remote LAN access Web browsing for businesses Supports large file transfer and web hosting

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ADSL Residential/Small Business Service

What is the difference? Business customers have Fixed IP addresses, monitoring and bandwidth guarantees with direct routes to the Internet backbone.